Jane Wannop
About Jane Wannop
Jane Wannop is the Workday Global Absence Lead at Bristol-Myers Squibb, with extensive experience in financial services and customer service management.
Workday Global Absence Lead at Bristol-Myers Squibb
Jane Wannop currently holds the position of Workday Global Absence Lead at Bristol-Myers Squibb. In this role, she applies her extensive experience in management and her strong problem-solving skills to oversee global absence policies and systems within the organization. Her dedication to innovation and passion for delivering world-class service play a key role in her approach to this position.
Previous Role: People Services European Capability Centre Lead
From 2015 to 2018, Jane Wannop served as the People Services European Capability Centre Lead for Bristol-Myers Squibb in Chester, United Kingdom. During her three-year tenure, she managed European-based services and helped enhance operational efficiencies.
Extensive Experience at Bank of America
Jane Wannop spent a significant portion of her career at Bank of America, where she held various roles from 1994 to 2014. These roles included Contact Centre Unit Manager, Customer Assistance Unit Manager, Customer Service Section Manager, Fraud Management Information and System Support Manager, Fraud Section Manager, and Fraud Analyst and Investigations Team Leader. Her responsibilities spanned across customer service, fraud management, and operational management, providing her with a well-rounded background in the financial services industry.
Early Career at NWS Bank
Prior to joining Bank of America, Jane Wannop worked at NWS Bank from 1986 to 1994. Her roles as a Customer Service and Fraud Analyst allowed her to develop foundational skills in customer service and fraud investigation, which she later expanded upon in her subsequent roles.
Educational Background
Jane Wannop pursued her education at Chester College of Further Education and Upton High School in Chester. Her academic background laid the groundwork for her professional development and expertise in various roles throughout her career.