Jenna Sherwood
About Jenna Sherwood
Jenna Sherwood is a Customer Service Associate for Belgium and the Netherlands at Bristol-Myers Squibb in New York, fluent in Dutch and French, with a diverse background in supply chain, procurement, and sales roles.
Company
Jenna Sherwood is currently employed at Bristol-Myers Squibb in New York, New York, United States. She holds the position of Customer Service Associate for Belgium and Netherlands. In this role, she effectively leverages her language skills in Dutch and French to communicate with clients from these regions. Her work includes handling queries, resolving issues, and contributing to overall customer satisfaction efforts.
Title
As a Customer Service Associate for Belgium and Netherlands at Bristol-Myers Squibb, Jenna Sherwood is responsible for maintaining high levels of customer satisfaction. Her role involves addressing customer inquiries, troubleshooting issues, and ensuring timely and accurate communication with clients from Belgium and Netherlands.
Education and Expertise
Jenna Sherwood attended Tendring Technology College from 2000 to 2005 and Hamford Primary School from 1994 to 2000. She is fluent in Dutch and French, which aids her in her current role dealing with clients in Belgium and the Netherlands. Additionally, she completed a professional certification in Supply Chain Management in 2014, which broadened her expertise in the field of supply chain operations and analysis.
Background
Jenna Sherwood has a diverse professional background spanning various roles and industries. She worked as a Supply Chain Analyst at MicroPort Orthopedics Inc., a Procurement Officer at NuPharm Laboratories Ltd, and a Planning Administrator at 2Agriculture Ltd. She also served as a Personal Assistant at Commercial Links, a Sales Executive at Toyota, and an Air Traffic Control Assistant at Serco. Jenna began her career as a Sales Advisor at Esso and as an Entertainment Supervisor at Woolworths, gaining valuable customer service and sales experience.
Achievements
Jenna Sherwood received the 'Customer Service Excellence Award' at Bristol-Myers Squibb in 2018. She played a significant role in a company-wide initiative aimed at improving customer service processes, leading to a 15% increase in customer satisfaction scores. In her personal capacity, she volunteers at a local animal shelter in Chester during weekends, showcasing her dedication to community service.