Jessica Gifford
About Jessica Gifford
Jessica Gifford is a Content Analyst at Bristol Myers Squibb in Chester, England, with a diverse background in training, operations, and customer service management.
Current Role at Bristol Myers Squibb
Jessica Gifford currently holds the position of Content Analyst at Bristol Myers Squibb in Chester, England, United Kingdom. In this role, she is involved in planning and executing content initiatives, including the 'mylife transformation Workstream' where she manages content extraction and review for new platforms. Her responsibilities also include developing test data and completing UAT testing to support the design Workstream.
Previous Positions at Bristol Myers Squibb
Before her current role, Jessica Gifford served as Talent Acquisition Coordinator at Bristol Myers Squibb from 2018 to 2019. Prior to that, she worked as a Knowledge Capital and Training Analyst from 2016 to 2018. These positions were also at the Chester, United Kingdom site of the company, where she developed a strong foundation in talent management and knowledge training.
Early Career Experience
Jessica Gifford has a diverse background in training and management roles. From 2013 to 2016, she worked as Operations Team Manager and Helpdesk Training Manager at Amey. Before that, she was an L&D Consultant at Assurant for one year. Her longest tenure was at Bank of America, where she held various positions from 2005 to 2011, including Training Manager, Training Facilitator, and Customer Relations Manager. She also worked at MBNA, starting as a Fraud Analyst & Customer Service Associate from 2001 to 2003, and then as a Customer Service Team Leader until 2005.
Education and Certifications
Jessica Gifford pursued her education at Mid Cheshire College, where she achieved the CIPD Certificate in Training Practice in 2007, followed by an NVQ Level 3 in Management from 2014 to 2015. She furthered her education in Human Resources Management/Personnel Administration, earning a CIPD certification from 2018 to 2019. Her initial education was completed at Chester Catholic High School, where she obtained her GCSEs.
Project Contributions at Bristol Myers Squibb
At Bristol Myers Squibb, Jessica Gifford has made significant contributions to various key projects. She played a pivotal role in the 'mylife transformation Workstream,' overseeing content extraction and review for new platforms. She also supported the design Workstream by providing test data and conducting UAT testing. Additionally, she participated in Project Bristol, collaborating with HR, IT, and Workplace Services to streamline processes around a unified platform aimed at enhancing the user experience.