Kathy Battaglia
About Kathy Battaglia
Kathy Battaglia is a Cardiovascular Therapy Account Specialist at Bristol-Myers Squibb with over seven years of experience at the company and a diverse background in customer service, human resources, and business administration.
Current Roles at Bristol-Myers Squibb
Kathy Battaglia serves as a Cardiovascular Therapy Account Specialist at Bristol-Myers Squibb. Additionally, she operates as a Senior Customer Service Associate in a field-based capacity. Her time with the company spans over seven years, beginning in September 2016. In these roles, Kathy utilizes her vast experience in customer service management and pharmaceutical sales to meet the varied needs of her clients effectively.
Education and Certifications
Kathy Battaglia has an extensive educational background. She holds a CIPD Level 7 Advanced Diploma in Human Resources Management from Alliance Manchester Business School, achieved between 2010 and 2012. Additionally, she has a Diploma for Medical Representatives from The Association of the British Pharmaceutical Industry (ABPI), obtained in 2015. Other qualifications include an NVQ Level 3 in Customer Service and NVQ Levels 2 & 3 in Business Administration from South & East Cheshire Tech. She also possesses teaching qualifications from Macclesfield College of Further Education, namely the 7307 Further Adult Education Teaching Certificate and the D31 / D32 Assessor Awards.
Professional Background
Kathy Battaglia has held various roles across different organizations before joining Bristol-Myers Squibb. She worked as a Recruitment and Compliance Coordinator in Alderley Edge, Cheshire, between 2013 and 2014. She also served as an HR Advisor in Alderley Park, Cheshire, for seven months in 2011 and was an HR Coordinator (Employee Relations) from 2010 to 2013. Earlier roles include Senior Administrator and Trainer (Clinical and Finance) at Alderley Park, where she worked from 2006 to 2010.
Experience in Customer Service Management
Kathy Battaglia has robust experience in customer service management, highlighted by her NVQ Level 3 qualification in Customer Service from South & East Cheshire Tec. Her career has consistently included roles that demand excellent customer interaction skills, such as her current position as a Senior Customer Service Associate at Bristol-Myers Squibb. Her expertise in this field is further complemented by her practical background in business administration and human resources, enabling her to navigate complex customer service landscapes effectively.
Involvement in Cancer Awareness Initiatives
Kathy Battaglia has been actively involved in cancer awareness and support initiatives. Notably, she participated in the Coast-to-Coast for Cancer (C2C4C) ride with BMS Canada. She also shared her personal journey with melanoma during Global Patient Week 2023, highlighting her enduring fight against skin cancer. These activities underline her commitment to raising awareness about cancer and supporting those affected by the disease.