Kevin Fonseca
About Kevin Fonseca
Kevin Fonseca is a Customer Care Specialist at Bristol Myers Squibb and a part-time Fitness Staff at Summit Area YMCA in Summit, New Jersey.
Title
Kevin Fonseca holds the title of Customer Care Specialist. His role focuses on addressing customer needs and ensuring satisfaction with the services provided by Bristol Myers Squibb in Summit, New Jersey, United States.
Current Position at Bristol Myers Squibb
Kevin Fonseca started working at Bristol Myers Squibb in March 2020. As a Customer Care Specialist, he is responsible for customer interactions and resolving issues to maintain high levels of customer satisfaction. His background in social work complements his ability to understand and address customer concerns effectively.
Position at Summit Area YMCA
Alongside his role at Bristol Myers Squibb, Kevin Fonseca works part-time as Fitness Staff at the Summit Area YMCA in Summit, New Jersey, United States. This position underscores his commitment to community health and wellness. His involvement in this role demonstrates his dedication to supporting individuals in their fitness journeys.
Education and Expertise in Social Work
Kevin Fonseca studied at Cairn University from 2016 to 2019, where he earned a Bachelor's Degree in Social Work. His educational background provides him with the skills to understand and address the needs of diverse populations, enhancing his effectiveness in customer care roles.
Background in Social Work
Kevin Fonseca's background in social work is a significant asset in his career as a Customer Care Specialist. The principles and practices of social work enable him to approach customer interactions with empathy, understanding, and problem-solving capabilities. This background allows him to respond to customer needs more effectively, ensuring positive outcomes.