Lillian Zeng
About Lillian Zeng
Lillian Zeng is a Senior IT Helpdesk Analyst at Bristol-Myers Squibb and a Marketing Coordinator at MYstory Flowers, with a diverse background in IT support, retail, and multimedia skills.
Current Position at MYstory Flowers
Lillian Zeng currently works as a Marketing Coordinator at MYstory Flowers, where she contributes to the development and execution of marketing strategies. Her role likely involves managing promotional activities, coordinating with teams to enhance brand visibility, and leveraging her multimedia skills to create engaging content for the company's website and social media platforms.
Role at Bristol-Myers Squibb
In her role as a Senior IT Helpdesk Analyst at Bristol-Myers Squibb's Mulgrave location, Lillian Zeng provides critical IT support. She helps diagnose and troubleshoot technical issues, ensuring operational efficiency. Her work includes analyzing issue reporting trends to create preventative solutions, showcasing her problem-solving capabilities and proactive approach to IT management.
Educational Background
Lillian Zeng holds a range of academic qualifications. She earned a Bachelor's degree in Network and Systems Computing from Victoria University, complemented by a Graduate Certificate in Business Administration from both Victoria University and a Professional Year program. Additionally, she completed a Diploma in Information Technology at Henan University. These diverse qualifications highlight her comprehensive understanding of both IT and business administration.
Previous Work Experience
Lillian Zeng has amassed diverse work experience across various sectors. She served as a Retail Assistant and managed the website and eBay sales at Card Zone, provided IT help desk support at the Asylum Seeker Resource Centre, and tutored at University Tutor. Further, she worked as a Student Rover at the Victoria University Library, a Manager Assistant/IT Service at Heat Production, and a Retail Assistant at a Baby Clothes Shop. Her early roles include volunteering at ICIP2013.
Technical Skills and Expertise
Lillian Zeng is fluent in Mandarin and Cantonese, enhancing her capability to communicate with a diverse client base. Her technical expertise includes proficiency in Veeva CRM, a software for the life sciences industry, and multimedia skills in Adobe Photoshop, Premiere, and Audition. She is also proficient in both Windows and iOS operating systems, indicating her versatility in managing various technology environments.