Lisa Gaston
About Lisa Gaston
Lisa Gaston is a Patient Service Representative at Bristol Myers Squibb in Fort Mill, South Carolina, with a background in medical billing and coding.
Current Title and Role at Bristol Myers Squibb
Lisa Gaston is currently employed as a Patient Service Representative at Bristol Myers Squibb, located in Fort Mill, South Carolina. In this role, she performs soft credit checks on patients who do not submit the necessary Proof of Income. Lisa determines patient eligibility for the Patient Assistance Program (PAP) by evaluating criteria such as income, household size (HHS), and insurance status.
Previous Role: Annual Reverification Support Specialist
Prior to her current role, Lisa Gaston served at Bristol Myers Squibb as an Annual Reverification Support Specialist. In this position, she was responsible for training and supervising over 60 contingent workers. Lisa scheduled and attended both weekly team meetings and one-on-one meetings with team members to discuss their growth and address problem areas. She completed the Annual Reverification (AR) season in record time, managing the process virtually.
Educational Background
Lisa Gaston has a diverse educational background. She attended Great Falls High School, where she completed General Studies from 1994 to 1997. She later attended Northern Virginia Community College, achieving her Certified Nursing Assistant qualification in 1999 after an 11-month program. Additionally, she studied Healthcare and earned a certification in Medical Billing and Coding from Tidewater Tech-Trades.
Experience and Transfer to Oncology Department
Lisa started at LashGroup as a contingent worker for the Annual Renewal season before being hired full-time in June 2019. In December 2019, she assisted with the Oncology department's AR and was cross-trained on three new drugs. After the Oncology AR ended, she moved to the Oncology department and learned to process six additional drugs, making her proficient in handling a total of ten different drugs.
Professional Growth at Bristol Myers Squibb
Over her career at Bristol Myers Squibb, Lisa Gaston has exhibited significant professional growth. She was promoted from the Primary team to the Oncology department just five months after becoming a full-time employee. Her responsibilities have included determining patient eligibility for assistance programs and performing soft credit checks. Additionally, Lisa has played a key role in completing the Annual Reverification seasons efficiently.