Makoto Nakanishi
About Makoto Nakanishi
Makoto Nakanishi is the Customer Experience Lead at Bristol Myers Squibb, with over a decade of managerial experience at Eli Lilly Japan.
Current Position at Bristol Myers Squibb
Makoto Nakanishi currently holds the title of Customer Experience Lead at Bristol Myers Squibb. He joined the company in February 2021. In this role, he applies his extensive background in customer experience and brand management to enhance customer relations and optimize service delivery.
Previous Roles at Eli Lilly Japan
Prior to his current role, Makoto Nakanishi had an impressive career spanning over a decade at Eli Lilly Japan. He served in multiple senior managerial positions, including Senior Brand Manager, Senior Manager for Facility Management and Strategic Project Lead, Senior Brand Manager for Alzheimer's, and Senior Manager for Wholesaler Strategy and Analytics. His tenure at Eli Lilly Japan highlights his versatility and leadership in various strategic and operational roles.
Educational Background
Makoto Nakanishi studied Law at 早稲田大学 WASEDA University, where he completed his degree between 1996 and 2001. This educational foundation in law has provided him with strong analytical and critical thinking skills, which have been instrumental in his managerial roles in the pharmaceutical industry.
Expertise in Six Sigma
Makoto Nakanishi possesses significant expertise in Six Sigma methodologies. From 2009 to 2011, he worked as a Senior Associate/Black Belt in Six Sigma at Eli Lilly Japan. This role involved optimizing processes, increasing efficiency, and implementing quality control measures, demonstrating his proficiency in operational excellence.
Experience in Strategic Project Leadership
During his tenure at Eli Lilly Japan, Makoto Nakanishi also held the position of Senior Manager - Facility Management/Strategic Project Lead from 2017 to 2018. In this role, he led key strategic projects and managed facility operations, showcasing his ability to oversee complex initiatives and drive organizational improvements.