Marc L.
About Marc L.
Marc L. is a Senior Manager, Service Now DCM at Bristol Myers Squibb in Tampa, with a diverse background in IT support and customer service.
Current Title and Role at Bristol Myers Squibb
Marc L. currently serves as the Senior Manager for ServiceNow DCM at Bristol Myers Squibb. He began this role in October 2021, bringing considerable expertise in IT processes and customer support training to the position. Marc is based in Tampa, where he oversees service delivery management, ensuring the effective implementation of ServiceNow capabilities.
Previous Roles at Bristol Myers Squibb
Before his current role, Marc held various positions at Bristol Myers Squibb. From 2020 to 2021, he was Manager of the IT Specialty Service Desk in NACC, and from 2019 to 2020, he worked as an SAP Support Analyst in Tampa. Earlier, from 2018 to 2019, he was a Service Desk Analyst in Tampa/St. Petersburg, Florida Area. These roles have helped Marc develop a well-rounded understanding of IT service management within the company.
Career at HP
Marc spent a significant portion of his career at HP, working there for 10 years. He served as a Global Training Coordinator for special projects from 2010 to 2017 in Hopewell, NJ. Prior to that, he was a Service Desk Analyst from 2007 to 2010. His time at HP involved substantial engagement in global training initiatives and IT support, shaping his skills in process improvement and end-user support.
Educational Background
Marc holds a Bachelor of Science in IT from Western Governors University, which he earned in 2022. He also studied Math at Georges P Vanier, achieving Grade 13 over a span of five years from 1979 to 1984. Additionally, he obtained a Micro Computer Business Applications Certificate from Mohawk College, equipping him with a robust foundation in computer applications and IT systems.
Expertise in ITIL Processes and Training
Marc possesses a strong command of ITIL processes, emphasizing efficiency and effectiveness in IT service management. His expertise includes end-user and customer support training, playing a crucial role in process improvement analysis and implementation. His diverse background in customer service, coupled with his IT support experience, underscores his ability to enhance service delivery.