Marcello Carvalho
About Marcello Carvalho
Marcello Carvalho is a Help Desk Analyst at Spectraforce Technologies and Bristol Myers Squibb in the United States with a diverse background in IT support, multimedia authoring, and interpreting.
Current Employment
Marcello Carvalho is currently employed as a Help Desk Analyst at both Spectraforce Technologies and Bristol Myers Squibb, located in the United States. His role involves providing technical support and addressing client issues through various channels such as chat, email, phone, and in-person interactions. Marcello has been with Spectraforce Technologies since October 2019.
Past Experience
Marcello Carvalho has accumulated extensive experience in support and interpretation roles. He worked as an Interpreter at CyraCom Careers for four months in 2019 in the Tampa/St. Petersburg, Florida Area. Before that, he served for 15 years as a Computer Support Analyst at Rádio JBFM in Rio de Janeiro, Brazil. His earlier roles include working at Power Solutions Informática and Grupo Landesigners in Rio de Janeiro. He also gained international experience at Meijer Supermarket as a Sales Specialist for two years in Greater Grand Rapids, Michigan Area.
Educational Background
Marcello Carvalho holds an Associate's degree in Graphic Design from Estácio, where he studied from 2005 to 2007. He also attended Michigan State University, where he pursued studies in Advertising and Telecommunications from 1995 to 1997. His academic background complements his professional expertise in technical and multimedia fields.
Technical Skills and Expertise
Marcello Carvalho is proficient in various technical skills, including configuring Virtual Private Networks (VPNs), multimedia authoring such as DVD creation, and drone filming. He has substantial experience in sound and video editing. In addition, Marcello is skilled in interpreting and translating between English and Portuguese, enhancing his capacity to support diverse client needs.
Client Support and Training
Marcello Carvalho is experienced in providing customer support across multiple channels, including chat, email, phone, and in-person interactions. He has a track record of effectively training users on software use, ensuring they can operate systems efficiently. This diverse skill set has enabled Marcello to excel in his help desk analyst roles.