Marine Ruel
About Marine Ruel
Marine Ruel is the Senior Manager of Customer Experience at Bristol Myers Squibb in Ville de Paris, Île-de-France, France. She has a background in medical writing, research, and marketing, with experience in various health-related fields.
Title and Current Role
Marine Ruel holds the title of Senior Manager, Customer Experience at Bristol Myers Squibb. Based in Ville de Paris, Île-de-France, France, she has been with the company since November 2018. Under the management of Christophe Danleux, she manages a small team that includes contract workers and two interns.
Previous Work Experience
Before joining Bristol Myers Squibb, Marine Ruel had various roles in different organizations. She worked at Publicis Health as a Concepteur Rédacteur Médical in 2017 for a period of 5 months in Suresnes, Île-de-France, France. Prior to that, she served as a Stagiaire chargée de recherche at Institut Pasteur for 2 months in 2016, located in Paris 15, Île-de-France, France.
Educational Background
Marine Ruel has a strong educational background. She achieved a Design Thinking qualification from Unow. She also holds a Master of Science (MS) in Manager Marketing et Commercial dans les Industries de Santé from TBS Education, completed in 2018. Additionally, she earned a Master's degree in Biologie Intégrative et physiopatholigie - Spécialité Nutrition, Qualité & Santé from Pierre and Marie Curie University, concluding in 2017. She also completed a Licence in Sciences de la Vie from Pierre and Marie Curie University in 2015.
Responsibilities at Bristol Myers Squibb
At Bristol Myers Squibb, Marine Ruel manages various aspects of customer experience. She designs and deploys omnichannel customer journeys, leads the customer voice collection program, and continuously improves customer experience. She also provides training and support to colleagues, which includes conducting sessions for both field and headquarters teams. Additionally, she designs and facilitates workshops to address business problems at both the business unit and enterprise levels.
Cross-Functional Work
Marine Ruel works cross-functionally with multiple teams at Bristol Myers Squibb, including medical, marketing, BI&A, and HR teams. Her work covers a wide range of elements within the company's pipeline, such as immuno-oncology, cardiology, multiple sclerosis, rheumatology, hematology, and CAR-T technology. She transitioned to her current focus on customer experience after initially joining the company as a product manager in immuno-oncology.