Melody Ferguson
About Melody Ferguson
Melody Ferguson is the Associate Director, Patient Voice and Experience Operations Lead at Bristol Myers Squibb, with extensive experience in patient experience management and project coordination.
Title
Melody Ferguson serves as the Associate Director, Patient Voice and Experience Operations Lead at Bristol Myers Squibb.
Current Role at Bristol Myers Squibb
In her current role as Associate Director, Patient Voice and Experience Operations Lead at Bristol Myers Squibb, Melody Ferguson is tasked with enhancing patient experiences. She collaborates with diverse teams to develop innovative solutions aimed at improving patient feedback systems and communication channels. Her leadership is instrumental in driving patient-centric initiatives and operational improvements.
Previous Roles at Bristol Myers Squibb
Before her current role, Melody held several positions at Bristol Myers Squibb. From 2020 to 2022, she was the Patient Experience Project Manager and Operations Lead. In 2020, she briefly served as the Patient Experience Manager. Earlier, from 2014 to 2020, she worked as a Senior Outsourcing Analyst in Hopewell, NJ. Melody’s association with Bristol Myers Squibb began in 2012 when she worked as a Project Coordinator via Aerotek.
Education and Certifications
Melody Ferguson has an extensive educational background. She holds a B.S. in Chemistry from Gannon University. Additionally, she has pursued studies at Stanford University’s Advanced Project Management Program and earned a certificate from the Stanford Center for Professional Development in 2017. Melody also completed the Design Kit: The Course for Human-Centered Design at NovoEd in 2016. Her educational journey includes studies at Villanova University, Ohio University, Mercer County Community College, and certification from the Project Management Institute.
Early Career and Community Involvement
Melody’s early career includes roles such as IT Administrator at Puget Sound Blood Center from 2008 to 2009. She also previously served as the PTSA President at A.G. Bell Elementary from 1998 to 2009. These roles highlight her broad experience and community involvement, which have contributed to her skillset in project management and patient experience.