Miriam Rego
About Miriam Rego
Miriam Rego is the Associate Director of Customer Engagement Operations, Global Risk Management at Bristol Myers Squibb in Princeton, New Jersey. She has extensive experience in supply chain and customer care roles, having previously worked at Sanofi in various capacities.
Current Position at Bristol Myers Squibb
Miriam Rego currently holds the position of Associate Director, Customer Engagement Operations, Global Risk Management at Bristol Myers Squibb. She operates out of the Princeton, New Jersey office in the United States. Her role involves overseeing customer engagement operations within the global risk management framework of the company.
Previous Roles at Sanofi
Before joining Bristol Myers Squibb, Miriam Rego had a substantial career at Sanofi. From 2019 to 2021, she served as Head, Customer Care and Partner Logistics-Supply Chain in Bridgewater, New Jersey. Prior to that, she was the Manager, Reverse Logistics-Supply Chain from 2015 to 2019. Additionally, she undertook a Preceptorship in Evidence-Based Medicine for three months in 2014. Her initial roles at Sanofi included Trade Support Analyst from 2012 to 2015 and Customer Service Representative from 2010 to 2012.
Educational Background
Miriam Rego holds a Master of Business and Science in Drug Discovery and Development from Rutgers University, which she completed between 2011 and 2014. She also earned a Bachelor in Engineering in Biotechnology from NMAMIT, where she studied from 2005 to 2009.
Notable Projects and Achievements
Throughout her career, Miriam Rego has facilitated product launch meetings for several pharmaceutical brands, including Lovenox Premier, Sevelamer, Lixi, Eloxatin AG, and Ferrlecit Premier. She organized a Kaizen event to enhance efficiency in new customer set-up and manual order processing. As the Reverse Logistics Lead in 2012, she achieved a 94% reduction in outstanding expired returns credits and issued $78K in returns valued at $188M. Moreover, she generated $6M in savings over 18 months by developing solutions that met key performance indicators, including a change in returns policy.
Leadership and Team Management
In her role as Head of Customer Care and Partner Logistics at Sanofi, Miriam Rego led a team comprising 17-25 staff members, including Leads, Supervisors, Specialists, and Analysts. Her leadership involved overseeing logistics operations, with a focus on team efficiency and customer care.