Pilar Fernandez Lopez
About Pilar Fernandez Lopez
Pilar Fernandez Lopez is the Customer Service Manager at Bristol-Myers Squibb, where she has worked for over 16 years in various roles related to customer service and project management.
Current Role as Customer Service Manager
Pilar Fernandez Lopez is currently serving as the Customer Service Manager at Bristol-Myers Squibb. In this role, she is responsible for overseeing the customer service operations, ensuring high levels of customer satisfaction, and managing a team of service professionals. Pilar's extensive experience within the company and her in-depth understanding of both customer service and project management make her a key asset to the organization.
Career at Bristol-Myers Squibb
Pilar Fernandez Lopez has been a dedicated team member at Bristol-Myers Squibb for over 16 years. She began her career in 2005 as an Imports Coordinator, where she managed the importation processes for the company. She then transitioned to the role of Exports Coordinator from 2007 to 2009, overseeing export operations. From 2009 to 2011, Pilar served as the Projects & New Products Launch Lead, demonstrating her capabilities in managing and launching new pharmaceutical products.
Specialization in Imports and Exports
Pilar Fernandez Lopez has a robust background in managing import and export operations. As an Imports Coordinator from 2005 to 2007 and later as an Exports Coordinator from 2007 to 2009, Pilar played a crucial role in ensuring smooth logistics and compliance with international trade regulations. Her expertise in these areas has been instrumental in Bristol-Myers Squibb’s operational efficiency.
Education in Business Administration and Management
Pilar Fernandez Lopez holds a Bachelor of Science in Business Administration and Management, General, from Universidad del Pedregal. She completed her studies from 2000 to 2004, laying a strong foundation in business principles and management practices. This educational background has been pivotal in her subsequent roles at Bristol-Myers Squibb.
Project Management and New Product Launch Experience
In her role as Projects & New Products Launch Lead from 2009 to 2011 at Bristol-Myers Squibb, Pilar Fernandez Lopez was responsible for leading new product launch initiatives. Her work involved coordinating cross-functional teams, planning, and executing product launch strategies within the pharmaceutical industry. This experience has equipped her with valuable skills in project management and product development.