Ramalho Sandra
About Ramalho Sandra
Ramalho Sandra is a Senior Customer Service Representative at Bristol-Myers Squibb in Chester, United Kingdom, with a background in credit control and consultancy.
Title
Ramalho Sandra serves as a Senior Customer Service Representative at Bristol-Myers Squibb in Chester, United Kingdom. She is responsible for managing both cold chain and ambient orders and returns, while ensuring compliance with regulatory requirements.
Previous Roles
Before her current role, Ramalho Sandra worked as a Credit Controller at Bristol-Myers Squibb for 5 months from 2015 to 2016. Previously, she spent 5 years as a Senior Consultant at Logista Pharma from 2010 to 2015 in Alcochete.
Education and Expertise
Ramalho Sandra studied Engineering at Instituto Politecnico de Beja, achieving her Bachelor's degree after two years of study from 1995 to 1997. She also attained a bachelor's degree in 2012.
Role in BMS Communication Committee
Ramalho Sandra is a member of the BMS Communication Committee, where she acts as a bridge between the company and society. Her role involves enhancing internal and external communications to promote better understanding and collaboration.
Customer Service Responsibilities
In her current role, Ramalho Sandra handles customer complaints arising from delivery irregularities, ensuring high standards of customer service. She regularly develops action plans based on attendance records to implement best practices.