Rob Zagata
About Rob Zagata
Rob Zagata is the Senior Manager of IT Quality Assurance, Infrastructure & User Experience at Bristol-Myers Squibb in New Brunswick, NJ, with extensive experience in managing enterprise service provider oversight, quality, and compliance.
Title
Rob Zagata currently holds the position of Senior Manager, IT Quality Assurance, Infrastructure & User Experience at Bristol-Myers Squibb in New Brunswick, NJ.
Company
Bristol-Myers Squibb is where Rob Zagata is presently employed, serving as the Senior Manager, IT Quality Assurance, Infrastructure & User Experience.
Education and Expertise
Rob Zagata earned a Bachelor's degree in Management from the University of Phoenix between 2006 and 2010. He is also an alumnus of Middlesex College, where he achieved an Associate's degree in Marketing in 1998. His professional credentials include certifications in ITIL IT Service Management Foundation, multiple CompTIA certifications (A+, Network+, and Security+), and a Microsoft Certified Technology Specialist (MCTS) certification in Windows 7.
Background
Rob Zagata has a diverse background in IT roles across various organizations. He previously worked at TEKsystems as a Data Analytics / Reporting Analyst and IT Business Data Analyst in 2015 and 2014, respectively. His other roles included Compliance and Remediation Analyst at DIVERSANT, LLC, Desktop Support at PSG Public Service Group, Application Support Specialist at PDS Tech, Inc., Software Package Engineer at Stonehenge Resources, LAN / Desktop Support Engineer at Virginia Information Technologies Agency/Northrop Grumman, and Desktop Engineer at Matlen Silver.
Achievements
Rob Zagata is responsible for significant roles in quality and compliance oversight in his current position at Bristol-Myers Squibb. He manages formal recovery plan governance and incident management, oversees network device qualification, and vendor SLA review. Additionally, he has a solid background in knowledge and request management, demonstrating his comprehensive skill set in hardware and software, including VMWare Workstation, LANDesk, Acronis, Ghost, Compaq Proliant Servers, HP NetServers, and security tools like Norton & McAfee.