Robert Walsh
About Robert Walsh
Robert Walsh is a Knowledge Management Content Specialist at Bristol-Myers Squibb in Princeton, NJ, with extensive experience in knowledge management and communications roles at Comcast.
Company
Robert Walsh currently works at Bristol-Myers Squibb as a Knowledge Management Content Specialist based in Princeton, NJ.
Title
Robert Walsh holds the title of Knowledge Management Content Specialist at Bristol-Myers Squibb.
Career Background
Robert Walsh has an extensive background in knowledge management and content specialization. Prior to his current role at Bristol-Myers Squibb, he worked at Comcast for over a decade. His roles at Comcast included Senior Manager, Knowledge Management; Manager, Knowledge Management; Communications Specialist; Manager, Strategic Process & Design; Manager, New Product Deployment; Commercial Coordinator at Comcast Business; Team Leader; Technical Support Specialist; and Computer Operator. He also has experience at DIRECTV as a Network Control Operator and at Primestar as a Surveillance and Encoder Operator. Walsh has a rich history in media and communications, having worked at Radius Communications as a Graphic Artist/Editor and at NewsChannel/Suburban Cable as a Production Specialist.
Achievements in Knowledge Management
Robert Walsh has made significant contributions to knowledge management initiatives. He launched a consumer-grade enterprise portal using ServiceNow, enhancing user productivity and engagement. He also successfully migrated over 2,500 articles from various knowledge databases and SharePoint sites, ensuring the content met new style standards. Additionally, Walsh developed and facilitated training programs for CI/Application owners and authors, providing ongoing support through SharePoint and Yammer sites.
Process Development and Analytics
In his role, Robert Walsh has developed internal operational processes for content governance and auditing. He has collaborated internationally with CI owners to coordinate content migration reviews and approvals. Walsh has been actively involved in the monitoring and response phases during the pilot and post-launch phases of his enterprise portal project. He regularly reviews portal usage analytics to identify content gaps and areas for improvement, and has documented defects and potential enhancements to optimize the portal's effectiveness.