Ron Burrell
About Ron Burrell
Ron Burrell is the Sr. Manager of Global Voice and Contact Center Services at Bristol Myers Squibb, with extensive experience in telecommunications engineering and contact center technologies.
Company
Ron Burrell currently holds the position of Senior Manager, Global Voice and Contact Center Services with Bristol Myers Squibb. He oversees global strategies and solutions related to voice and contact center operations within the company.
Title
Ron Burrell serves as the Senior Manager of Global Voice and Contact Center Services at Bristol Myers Squibb.
Education and Expertise
Ron Burrell studied at Bernards High School. He later graduated from Rutgers University with a Bachelor's degree in Economics. He is highly accomplished in the Avaya Aura product suite and has extensive experience with Cisco ICM. His expertise includes High Density Gateways, System and Session Manager, Experience Portal, Communication Manager, and advanced network features in the AT&T, Verizon, and Lumen networks.
Professional Background
Ron Burrell has extensive experience in the telecommunications and contact center engineering fields. His career began at Prudential Financial, where he worked as a Telecommunications Engineer from 1988 to 1997. He then joined MetLife, holding various roles such as Senior Voice Engineer, Manager of Voice Engineering, and Director of Contact Center Engineering over a span of 17 years. He worked as a Strategic Voice Engineering Consultant at Modis, supporting AIG, from 2015 to 2016. From 2017 to 2022, he served as a Strategic Voice Engineering Consultant at Renner Brown, providing expertise to Bristol Myers Squibb.
Specialized Projects and Skills
Ron Burrell has designed and implemented multiple large-scale telecommunications solutions that enhance customer service and sales. His projects have included large deployments, outsourced call center integrations, and negotiation of managed service contracts and vendors. He specializes in Avaya Aura, intelligent call routing, converged call center design, international call center recommendations, and call center implementation projects. Additionally, he has demonstrated expertise in project team leadership.