Ronnie Hays
About Ronnie Hays
Ronnie Hays is an IT Lab Support Manager at Bristol Myers Squibb in Seattle, Washington, with a background in desktop support and network operations, and holds a B.A.A.S in Computer and Information Systems Security from Texas A&M University-San Antonio.
Title
Ronnie Hays currently holds the position of IT Lab Support Manager at Bristol Myers Squibb. He operates out of Seattle, Washington, United States, where he oversees the lab's IT infrastructure and support.
Previous Work Experience
Before joining Bristol Myers Squibb, Ronnie Hays accumulated substantial experience in the IT field. He has served in multiple roles including Help Desk Technician at Tableau Software (2019-2020), Desktop Support Analyst at Celgene (2018-2019; 2017-2018), and Support Engineer III at Microsoft (2018) — all within the Greater Seattle Area.
Education and Certifications
Ronnie Hays holds a Bachelor of Applied Arts and Sciences (B.A.A.S) in Computer and Information Systems Security/Information Assurance from Texas A&M University-San Antonio. He also attended Rackspace Open Cloud Academy, where he specialized in Network Operations. Additionally, he has obtained a CompTIA certification.
Military Service
Ronnie Hays has six years of military service, during which he attained an honorable discharge. His military experience has contributed to his strong foundational skills in discipline, leadership, and technical competencies.
Technical Skills and Proficiencies
Ronnie Hays possesses a robust skill set in system, hardware, and software maintenance, troubleshooting, and repair. He is proficient in network configuration and implementation, alongside security protocols. Ronnie is also experienced in PC repair, network administration, inventory management, and vendor relations.
Customer Service and Communication
Ronnie Hays demonstrates strong capabilities in customer service and effective communication. He is skilled in interacting with diverse groups at all organizational levels and has experience in delivering presentations and conducting training sessions. Additionally, he is adept at writing technical documentation.