Scott Moser
About Scott Moser
Scott Moser is a Senior Manager at Bristol Myers Squibb, specializing in IT Service Level Management, Analytics, Reporting, and Dashboard processes.
Current Position at Bristol Myers Squibb
Scott Moser serves as the Senior Manager for IT Service Level Management, Analytics, Reporting & Dashboard Process Owner at Bristol Myers Squibb. Based in Princeton, New Jersey, his role involves overseeing IT service metrics to ensure alignment with business goals. He also manages analytics, reporting, and dashboard processes to deliver insightful and actionable data to stakeholders.
Previous Experience at The Judge Group
Before his current role, Scott Moser worked at The Judge Group as an IT Process Management Consultant from 2016 to 2019. In this position, he collaborated with Bristol-Myers Squibb to streamline IT processes. His work focused particularly on enhancing IT service management practices within the organization.
Professional Background at Hewlett Packard Enterprise
Scott Moser spent eight years at Hewlett Packard Enterprise, working as a Business Analyst in IT Service Management from 2008 to 2016. During this period, he gained extensive experience in evaluating and refining IT service workflows and metrics. Based in Hopewell, New Jersey, he contributed to several significant projects aimed at improving IT service efficiency.
Educational Background
Scott Moser earned an MBA from Rutgers Business School, specializing in Business Administration. Prior to that, he completed his Bachelor of Science in Computer Science at Rutgers College. These academic achievements provided him with a robust foundation in both technical and business disciplines.
Achievements in IT Service Management
Scott Moser led a multi-year project at Bristol Myers Squibb to deploy a new Service Level Management strategy integrated with a ServiceNow platform model. This initiative impacted millions of records and dozens of IT processes. He also reformed the ServiceNow strategy for reports and dashboards, significantly improving the user experience and reducing operational risks for tens of thousands of users.