Shoko Fujiwara
About Shoko Fujiwara
Shoko Fujiwara is a Customer Service Representative at Bristol-Myers Squibb in Melbourne, Australia, proficient in Japanese, Chinese, and English.
Company
Shoko Fujiwara is currently employed at Bristol-Myers Squibb in Melbourne, Australia. Bristol-Myers Squibb is a global biopharmaceutical company that focuses on the discovery, development, and commercialization of innovative medicines. Shoko holds the position of Customer Service Representative, where she provides multilingual support and contributes to various HR processes.
Title
Shoko Fujiwara works as a Customer Service Representative at Bristol-Myers Squibb. In this role, she is responsible for delivering high-quality customer service support in Japanese, Chinese, and English. She analyzes and presents performance data of customer service representatives to the management team on a monthly basis.
Education and Expertise
Shoko Fujiwara holds a Bachelor's degree in Chinese Studies from Soka University, where she studied from 1998 to 2002. Her expertise includes providing customer service in multiple languages and analyzing performance data. Shoko has also provided training on the Workday Performance Review System to the upper management team in Japan.
Background
Prior to her current role, Shoko Fujiwara worked as an Assistant to Manager at Sanrio Company Ltd. in Shanghai City, China, from 2009 to 2010. Her experience at Sanrio augmented her skills in customer service and management support. She has completed voluntary Corporate Athlete training, focusing on enhancing customer satisfaction, improving productivity, and developing leadership qualities.