Smriti Raina
About Smriti Raina
Smriti Raina is an IT Project Manager/Business Analyst at Bristol-Myers Squibb with over 9 years of consulting experience in technology and operations.
Current Role at Bristol-Myers Squibb
Smriti Raina is currently employed at Bristol-Myers Squibb as an IT Project Manager/Business Analyst. In this role, she applies her extensive experience in ITIL processes such as Problem Management, Incident Management, Service Level, and Change Management. Her responsibilities likely include project management activities like project planning, monitoring & controlling, capacity planning, change control, and project closure.
Previous Experience at United Nations
Smriti Raina worked at the United Nations in various capacities over several years. She served as a Service Transition Manager from 2016 to 2019, a Business Analyst from 2013 to 2014 and for 5 months in 2013, and as an ITIL Business Analyst from 2008 to 2010. Her work involved the implementation of ITIL-driven practices, service level agreements, and cross-functional team coordination in the Greater New York City Area.
Professional Background at IBM and Other Companies
Before joining Bristol-Myers Squibb, Smriti Raina gained significant experience at IBM and other companies. At IBM, she worked as an IT Security & Process Compliance Specialist and a Network Executive. She also held the position of Solution Delivery Manager at Orange Business Services in Gurgaon, India. Her early career involved roles focused on network management, IT security, and process compliance.
Educational Background
Smriti Raina completed her studies at D.Y Patil College of Engineering. Her background in engineering has provided her with a strong foundation in technical and operational consulting, enabling her to excel in roles that require detailed analysis, requirement gathering, and execution of IT projects.
Expertise and Skills
Smriti Raina's expertise includes ITIL processes, scope definition, requirement gathering, and elicitation. She is adept at managing and communicating requirements throughout the project life cycle. Her skill set includes performing Gap and Impact Analysis, writing BRD and FRS documents, and creating UAT plans and User Manuals. She is also experienced in using ITSM frameworks like ServiceNow and possesses excellent PowerPoint presentation and Excel skills.