Suzanne Collins Rwabwogo, MBA
About Suzanne Collins Rwabwogo, MBA
Suzanne Collins Rwabwogo, MBA, is a Senior Manager at Bristol Myers Squibb with extensive experience in IT service management, business analysis, and project management.
Company
Suzanne Collins Rwabwogo currently works at Bristol Myers Squibb in Princeton, New Jersey. She holds the position of Senior Manager and also serves as an IT Service Management Analyst. Bristol Myers Squibb is a prominent pharmaceutical company, where she contributes to the management of IT services and associated processes.
Previous Roles at Mass General Brigham
Suzanne worked at Mass General Brigham, a renowned hospital and physicians network, from 2015 to 2019. Initially, she served as a Project Manager / O365 Deployment Manager for three years, and later as a Senior Business Analyst for one year. In these roles, she focused on project management and business analysis, ensuring the deployment and effective use of Microsoft's Office 365 services.
Education and Certifications
Suzanne holds an MBA in Business and Management from the University of New Haven, completed in 2010. She earned a BA in Mass Communications from Makerere University, specializing in Marketing, Public Relations, and Broadcasting, completed in 2000. Additionally, she has a Project Management Certificate from the University of Massachusetts Lowell, received in 2013. Suzanne is also certified in ITIL V3 Foundations.
Skills and Technical Proficiencies
Suzanne has developed strong expertise in agile methodologies and IT Service Management, including business process governance and health monitoring. She is skilled in managing large quantities of data for customer-driven insights and has experience with various systems and tools like ServiceNow, MS Office Applications, HP ALM, CustomPoint, SCCM, SharePoint Online, PeopleSoft, Salesforce, and SuccessFactors.
Career Background
Suzanne has held various roles across different industries, showcasing a diverse career. She worked as a Data Transfer Specialist at McKesson in 2014-2015 and as a Project Manager / Consultant at Newbury Equities in 2014. Additionally, she served as Communications Specialist / Contractor at Siemens Healthcare from 2012 to 2013 and as a Project Coordinator at Newbury Equities from 2009 to 2012. Earlier in her career, she gained experience as a Research Assistant Intern at Pfizer Pharmaceuticals and as a Marketing Manager at Diageo.