Tony Lewis
About Tony Lewis
Tony Lewis is a Customer Service Manager who previously worked at Bristol-Myers Squibb in New Jersey, United States, where he significantly improved service quality and customer satisfaction.
Title
Tony Lewis currently holds the position of Customer Service Manager. In this capacity, he is responsible for overseeing customer service operations and ensuring customer satisfaction. His role includes managing teams, developing training programs, and implementing customer feedback mechanisms to enhance service quality.
Previous Experience at Bristol-Myers Squibb
Tony Lewis worked as a Customer Service Manager at Bristol-Myers Squibb based in New Jersey, United States. During his tenure, he significantly contributed to the improvement of service quality by implementing customer feedback mechanisms. His initiatives were critical in driving customer satisfaction within the organization.
Training Program Development
Tony Lewis developed a comprehensive training program for new customer service representatives at Bristol-Myers Squibb. This program effectively reduced the onboarding time by 20%, enabling the new hires to become proficient in their roles more quickly. The program focused on key customer service skills and critical product knowledge.
Achievements in Customer Satisfaction
Tony Lewis led a team that achieved a remarkable 95% customer satisfaction rate in the last fiscal year at Bristol-Myers Squibb. His leadership in organizing and conducting quarterly workshops helped enhance the customer service skills and product knowledge of his team, directly contributing to this high satisfaction rate.
CRM Software Integration
Tony Lewis played a crucial role in integrating new CRM software at Bristol-Myers Squibb. This integration streamlined customer interactions and significantly improved response times. His efforts in adopting this technology helped in delivering more efficient and effective customer service.