Xiaotong Zhong
About Xiaotong Zhong
Xiaotong Zhong is an IT Field Service Desk Analyst at Bristol-Myers Squibb with a background in IT support, customer service, and retail.
Current Role at Bristol-Myers Squibb
Xiaotong Zhong has been serving as an IT Field Service Desk Analyst at Bristol-Myers Squibb since February 2018. In this role, Xiaotong is responsible for addressing and resolving technical support issues, ensuring seamless IT operations, and supporting the company's IT infrastructure. This position involves significant interaction with end-users, requiring a strong understanding of IT systems and customer service skills.
Previous Experience as IT Intern
In 2017, Xiaotong Zhong worked as an IT Intern at Save the Children Australia for four months. During this period, Xiaotong supported the organization's IT infrastructure and helped resolve various technical issues. This role provided valuable experience in IT support and honed practical skills in troubleshooting and customer service within a nonprofit setting.
Sales and Customer Service Roles
Before transitioning to the IT field, Xiaotong Zhong gained extensive experience through various sales and cashier positions. These roles included working as a Sales Associate Cashier at Foodworks and The Bottle-O Bottle Shop, a Barista and Cashier at Bonbons Bakery Wholesale & Catering, and a Cashier at Win Sam Grocery and East Trade Supermarket. These positions fortified Xiaotong's customer service skills and experience in cash handling.
Educational Background
Xiaotong Zhong completed a Master's degree at Monash University from 2015 to 2016. Prior to this, Xiaotong earned a Bachelor's degree at the same university from 2012 to 2014. Xiaotong also studied at Monash College, attending from 2010 to 2012. This comprehensive educational background has provided Xiaotong with a solid foundation to support professional roles in IT and other fields.
Marketing and Consulting Experience
In 2016, Xiaotong Zhong worked as a Marketing and Consulting Assistant at Linkworld Consulting Group for eight months. This role involved supporting marketing initiatives and contributing to consulting projects, allowing Xiaotong to gain valuable insights into the consulting industry and develop skills in market analysis and client interaction.