Yulia Petrosyan
About Yulia Petrosyan
Yulia Petrosyan is the Associate Director of Service Desk Strategy at Bristol Myers Squibb in Tampa, Florida, with a background in procurement, business process improvement, and operational excellence.
Current Role at Bristol Myers Squibb
Yulia Petrosyan currently holds the position of Associate Director Service Desk Strategy at Bristol Myers Squibb. She is based in Tampa, Florida, United States. In this capacity, she is responsible for strategizing and overseeing the service desk operations, ensuring the efficiency and effectiveness of support services.
Previous Experience at Bristol Myers Squibb
Before assuming her current role, Yulia Petrosyan served as a Regional Operations Manager at Bristol Myers Squibb. Between 2019 and 2021, she worked in Chester, United Kingdom, focusing on regional operations management. Her work involved overseeing various operational functions and ensuring optimal performance across the region.
Role at Zentiva
In 2019, Yulia Petrosyan worked at Zentiva as a Business Process Owner for 9 months in Prague, Czech Republic. She specialized in managing and optimizing business processes, contributing to improving the company's efficiency and effectiveness in its operations.
Experience at Accenture
Yulia Petrosyan worked as a Procurement Team Lead at Accenture from 2014 to 2019. Over her five years at the company, she led procurement initiatives and was integral to the implementation and improvement of business processes in Procurement and Accounts Payable (AP).
Educational Background
Yulia Petrosyan completed her Bachelor's degree in International Relations and Affairs at Silesian University in Opava. She studied there from 2010 to 2013. Her educational background laid the foundation for her expertise in managing diverse business processes and strategies.
Skills and Expertise
Yulia Petrosyan has a wide range of skills and expertise, including managing transitions, strategy development, and project management. She has substantial experience in operational excellence (Opex), knowledge management, business process improvement, automation, and change management. Her proficiency in managing outsourcing and people management is complemented by her adept use of SAP, Ariba, Oracle, and ServiceNow products.