Connor Fleming Neiderer
About Connor Fleming Neiderer
Connor Fleming Neiderer is a Customer Success Advocate at BriteCore, where he has worked since 2019. He holds a Bachelor of Arts in Psychology from the University of Virginia and a Master's Degree in Clinical/Medical Social Work from Virginia Commonwealth University.
Current Role at BriteCore
Connor Fleming Neiderer serves as a Customer Success Advocate at BriteCore, a position he has held since 2019. In this role, he is responsible for managing all client-facing communication during the defect resolution process. He works closely with clients to ensure their needs are met and that issues are resolved efficiently. His responsibilities include utilizing SQL, Command Line, and Python scripts to troubleshoot production software issues, demonstrating his technical proficiency in addressing client concerns.
Previous Experience at BriteCore
Before his current role, Neiderer worked at BriteCore as a Customer Support Specialist from 2018 to 2019. During this year, he gained valuable experience in customer support, which laid the groundwork for his advancement to Customer Success Advocate. His time in this position contributed to his understanding of client needs and the operational aspects of customer service within the company.
Professional Background
Neiderer has a diverse professional background that includes a role as a Media Analyst at PublicRelay from 2015 to 2016. He also worked as an ADA Program Coordinator at Inova Health System for 11 months in 2012-2013. These positions provided him with experience in media analysis and program coordination, enhancing his skills in communication and client relations.
Education and Expertise
Connor Fleming Neiderer holds a Bachelor of Arts in Psychology from the University of Virginia, where he studied from 2008 to 2012. He furthered his education by obtaining a Master’s Degree in Clinical/Medical Social Work from Virginia Commonwealth University, completing his studies from 2016 to 2020. His educational background supports his expertise in understanding client needs and enhancing customer success.
Training and Leadership at BriteCore
In his current role, Neiderer leads training sessions for new hires and tier-1 Customer Success Advocates at BriteCore. He collaborates with cross-functional teams, including triage and product teams, to advocate for client needs and facilitate root-cause solutions to defects. His leadership in training reflects his commitment to improving team performance and client satisfaction.