Heather Gates
About Heather Gates
Heather Gates is a Business Configuration Analyst at BriteCore, where she has worked since 2018. She has extensive experience in the insurance industry, having previously held roles at Farmers Insurance and Oregon Patient Safety Commission.
Work at BriteCore
Heather Gates has been employed at BriteCore as a Business Configuration Analyst since 2018. In her role, she has played a significant part in the implementation of multiple lines of business for a carrier on a new insurance system. She collaborates closely with project managers on both internal and client sides to ensure successful project execution. Heather has also managed the addition of three implementing clients to her portfolio in the first and second quarters of 2021, focusing on ongoing system configuration. Her responsibilities include assisting with defect identification and correction, as well as completing system updates relayed through Zendesk support tickets.
Previous Experience in Insurance and Operations
Before joining BriteCore, Heather Gates worked at Farmers Insurance as an Operations Analyst III from 2010 to 2016 in the Portland, Oregon Area. Her earlier roles at Farmers Insurance included IT backstopping and Insurance Underwriter from 2006 to 2010 in Pocatello, Idaho. Additionally, she served as a Business Systems Analyst at the Oregon Patient Safety Commission from 2016 to 2018. These positions provided her with extensive experience in the insurance industry and operational analysis.
Education and Expertise
Heather Gates earned her Bachelor of Business Administration (BBA) degree from Idaho State University, where she studied Business Administration and Management from 2001 to 2006. Her educational background has equipped her with a solid foundation in business principles, which she applies in her current role as a Business Configuration Analyst.
Early Career Background
Heather's early career includes various roles that contributed to her professional development. She worked at Holiday Inn Hotel & Suites as a Night Auditor and Accounts Receivable Clerk from 2001 to 2005 in Pocatello, Idaho. She also held a position as a Computer Operator at Idaho Central Credit Union from 2004 to 2006. Additionally, she served as a CIS Lab Assistant and Statistics Grader at Idaho State University from 2005 to 2006. These experiences provided her with diverse skills in operations and customer service.
Quality Assurance and Client Support
In her role at BriteCore, Heather Gates has acted in a Quality Assurance (QA) capacity, communicating results through GitHub pull requests for other client work. She has become a trusted source of truth for a carrier's team regarding their new system during the implementation process. Her ability to assist with defect identification and correction demonstrates her commitment to maintaining high standards in system functionality and client support.