Emily Roe
About Emily Roe
Emily Roe is a Customer Success Manager at Brivity, where she has worked since 2021. She has a background in customer support and retail, with previous roles at DICK'S Sporting Goods and Cascade Dafo, and holds a Bachelor's degree in Political Science and Communication from the University of Wisconsin-Superior.
Current Role at Brivity
Emily Roe serves as a Customer Success Manager at Brivity, a position she has held since 2021. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include onboarding new clients, addressing their needs, and providing ongoing support to foster long-term relationships. Emily's work contributes to the overall success of Brivity's customer engagement strategies.
Previous Experience at DICK'S Sporting Goods
Before joining Brivity, Emily Roe worked at DICK'S Sporting Goods as a Retail Cashier from 2016 to 2017. During her time in this role, she gained valuable experience in customer service and retail operations. This position helped her develop skills in handling transactions and assisting customers in a fast-paced environment.
Experience at Cascade Dafo
Emily Roe was employed as a Customer Support Specialist at Cascade Dafo from 2019 to 2021. In this role, she provided support to customers, addressing inquiries and resolving issues. Her experience at Cascade Dafo further developed her customer service skills and prepared her for her current role at Brivity.
Education and Expertise
Emily Roe earned her Bachelor's degree in Political Science and Communication from the University of Wisconsin-Superior, where she studied from 2015 to 2019. This educational background has equipped her with strong communication skills and a solid understanding of political and social dynamics, which she applies in her professional roles.
Previous Role at Brivity
Prior to her current position, Emily Roe worked at Brivity as an Account Onboarding Representative for a brief period in 2021. In this role, she was responsible for onboarding new clients and ensuring they had a smooth transition to using Brivity's services. This experience laid the groundwork for her subsequent advancement to Customer Success Manager.