Ll Marie Fernandez (She/Her/Hers)
About Ll Marie Fernandez (She/Her/Hers)
Ll Marie Fernandez serves as the Head of People Operations at Brivity, where she has worked since 2019. With over 14 years of experience in Business Process Outsourcing, she has held various leadership roles and possesses specialized knowledge in assessment and selection functions.
Work at Brivity
Currently, Ll Marie Fernandez serves as the Head of People Operations at Brivity, a position she has held since 2019. In this role, she is responsible for overseeing the people operations strategies and initiatives within the organization. She acts as a strategic partner to the CFO, focusing on the development and execution of people-centric strategies that align with the company's goals. Her leadership in this capacity contributes to the overall effectiveness of the workforce and the enhancement of organizational culture.
Previous Experience at TTEC
Ll Marie Fernandez has a significant history with TTEC, where she worked for a total of five years in various roles related to talent acquisition. She began as a Manager of Talent Acquisition from 2009 to 2010, then progressed to Senior Manager of Talent Acquisition from 2010 to 2012, and later served as Director of Talent Acquisition from 2012 to 2017. During her tenure, she gained extensive experience in recruitment processes and workforce management.
Education and Expertise
Ll Marie Fernandez earned her Bachelor's degree in Business Economics with a minor in Digital Media and New Culture from the University of Saskatchewan. She completed her studies from 2016 to 2017. Her educational background complements her professional expertise, which includes SME-level knowledge in assessment and selection functions, such as job analysis, test development, and psychometrics.
Background in Business Process Outsourcing
With over 14 years of experience in the Business Process Outsourcing (BPO) sector, Ll Marie Fernandez has held various roles ranging from Customer Service Associate to Senior Leadership Team member. Her extensive experience spans multiple industries, including Financial Services, Healthcare, Consumer Products, Cable, and Telecommunications. She has worked across different communication channels, including email, voice, and chat, showcasing her versatility in the field.
Initiatives in Workforce Development
Ll Marie Fernandez was responsible for starting up a new division with a 250 @Home workforce in an early-stage technology company. This initiative highlights her capability in workforce development and her ability to manage large-scale recruitment and operational strategies effectively.