Matthew Stanley
About Matthew Stanley
Matthew Stanley serves as the Launch Team Leader at Brivity, where he specializes in improving customer onboarding processes and reducing churn. He has expanded his team significantly during his tenure, focusing on enhancing communication and customer satisfaction.
Work at Brivity
Matthew Stanley serves as the Launch Team Leader at Brivity, a position he has held since 2020. In this role, he focuses on improving customer onboarding processes through effective diagnosis and problem-scoping. His leadership has been instrumental in expanding the Launch team from 4 to 11 account managers during the Covid-19 pandemic, demonstrating his ability to adapt and grow the team in challenging circumstances.
Specialization in Customer Onboarding
Matthew specializes in diagnosing issues and problem-scoping to enhance customer onboarding processes. His approach aims to develop better solutions that streamline the onboarding experience for clients. This specialization is crucial in reducing customer churn and ensuring that clients receive the support they need during their initial interactions with the company.
Focus on Customer Satisfaction
Matthew emphasizes reducing customer churn and improving communication quality within his team. He provides white glove care for high touch or red flag accounts, ensuring that these clients receive exceptional service. This focus on customer satisfaction is a key aspect of his role, contributing to the overall success of the customer experience at Brivity.
Background in Team Expansion
During his tenure at Brivity, Matthew successfully expanded the Launch team significantly. Growing the team from 4 to 11 account managers during the pandemic highlights his strategic planning and leadership skills. This expansion allowed for improved service delivery and better management of customer accounts, particularly during a time of increased demand for support.