Amy Heyen
About Amy Heyen
Amy Heyen is a Cyber Security Analyst with extensive experience in technical support and leadership roles. She has worked at Brivo Inc. since 2018 and has held various positions at First Data Corporation and Best Buy throughout her career.
Current Role as Cyber Security Analyst
Amy Heyen has been serving as a Cyber Security Analyst at Brivo Inc. since 2018. In this role, she is responsible for identifying and mitigating security threats, ensuring the integrity of systems, and protecting sensitive information. Her experience in technical support and her background in cybersecurity contribute to her effectiveness in this position.
Previous Experience at Brivo Inc.
Prior to her current role, Amy worked at Brivo Inc. as a Technical Support Representative from 2017 to 2018. During this year, she provided assistance to customers, addressing technical issues and ensuring user satisfaction. This experience laid the groundwork for her transition into cybersecurity.
Experience at First Data Corporation
Amy Heyen held multiple positions at First Data Corporation between 2012 and 2017. She began as a Global Technician Desk Level 1 Technical Specialist, then advanced to Level 2 Technical Specialist and Team Lead from 2013 to 2015. She later served as a Contact Center Supervisor from 2015 to 2017. Her roles involved managing technical support teams and improving service delivery.
Education and Training
Amy studied at Hagerstown Community College from 2014 to 2018, where she focused on developing her technical skills. She also completed her high school education at Walkersville High School from 2003 to 2007. This educational background provided her with a solid foundation for her career in technology and cybersecurity.
Early Career at Best Buy
Amy began her career at Best Buy, where she worked in various roles from 2007 to 2012. She served as a Project Functionality Technician for one year and later as a Sales Associate for two years. These positions helped her develop customer service skills and technical knowledge.