Anastasia Baker
About Anastasia Baker
Anastasia Baker is a Customer Success Manager specializing in the vacation rental sector at Brivo, where she has worked since 2020. She has a background in customer service and management, with previous roles at Parakeet, Myler Disability, and Entrata.
Current Role at Brivo
Anastasia Baker serves as a Customer Success Manager in the Vacation Rental division at Brivo. She has held this position since 2020, contributing to customer satisfaction and retention in the vacation rental sector. Her role involves ensuring that clients receive optimal support and guidance to maximize their use of Brivo's services.
Previous Experience in Customer Success
Before joining Brivo, Anastasia Baker worked in various customer service roles. She was a Client Success Representative at Parakeet for 10 months from 2019 to 2020. Prior to that, she served as a Case Manager at Myler Disability for 11 months in 2018 to 2019. Her experience also includes a year as Team Lead at Entrata from 2017 to 2018 and two years as a Customer Service Representative at JCPenney from 2015 to 2017.
Educational Background
Anastasia Baker is currently pursuing a Bachelor of Science (B.S.) in Forensic Science at Utah Valley University, a program she has been enrolled in since 2016. She previously completed an Associate of Science (A.S.) in University Studies at the same institution, studying from 2011 to 2014. This educational foundation supports her analytical skills in her professional roles.
Skills in Customer Service Operations
Anastasia Baker possesses strong skills in utilizing Microsoft and Google Docs, which are essential for effective customer service operations. Her proficiency in these tools enhances her ability to manage customer interactions and maintain organized documentation, contributing to her success in customer-focused roles.
Career Progression
Anastasia Baker's career has shown a steady progression in customer service and management roles. She began her career as a Customer Care Representative at Vivint in 2014 and has since taken on increasingly responsible positions, leading to her current role at Brivo. Her experience spans various sectors, including retail and disability services, providing her with a diverse skill set.