Anthony Mc Phail Ii
About Anthony Mc Phail Ii
Anthony McPhail II serves as the Technical Support Manager at Brivo, where he has worked since 2018. He has progressed through various roles at the company, starting as a Customer Care Representative in 2015.
Work at Brivo
Anthony Mc Phail Ii has been employed at Brivo since 2015, progressing through various roles within the company. He currently serves as the Technical Support Manager, a position he has held since 2018. Prior to this, he worked as a Lead Technical Support Specialist from 2017 to 2018 and as a Technical Support Specialist from 2016 to 2017. His career at Brivo began as a Customer Care Representative from 2015 to 2016. All positions have been located at Brivo's headquarters at 7700 Old Georgetown Road, Bethesda, MD 20814.
Career Progression
Anthony Mc Phail Ii's career at Brivo reflects a steady progression in technical support roles. He started as a Customer Care Representative, where he developed foundational skills in customer service. He then advanced to the role of Technical Support Specialist, followed by Lead Technical Support Specialist, before assuming the position of Technical Support Manager. This trajectory demonstrates his growing expertise and responsibilities within the technical support domain.
Technical Support Management
As Technical Support Manager at Brivo, Anthony Mc Phail Ii oversees the technical support team, ensuring effective resolution of customer inquiries and issues. His role involves managing support operations, developing strategies to enhance service quality, and training team members. His extensive experience in various technical support positions equips him with the knowledge necessary to lead and improve support processes.
Previous Roles at Brivo
Before becoming Technical Support Manager, Anthony Mc Phail Ii held several key positions at Brivo. He worked as a Customer Care Representative for one year, followed by a nine-month tenure as a Technical Support Specialist. He then served as Lead Technical Support Specialist for one year. Each role contributed to his understanding of customer needs and technical challenges, laying the groundwork for his current management position.