Craig Culpepper Boyd
About Craig Culpepper Boyd
Craig Culpepper Boyd is a Support Engineer currently employed at Brivo and co-founder of Logic Wizards. He has extensive experience in customer support and technical roles across various companies, including Hendrick Automotive Group and Automattic.
Current Role at Brivo
Craig Culpepper Boyd currently serves as a Support Engineer at Brivo, a position he has held since 2023. In this role, he specializes in facilitating B2B technical support engineering interactions for access control SaaS products and hardware components. He manages a high volume of communication, handling an average of 100 calls, 75 emails, and 200 Slack messages per week. Within the first 60 days of his tenure, he achieved a 100% customer satisfaction rating, reflecting his commitment to customer service and technical support.
Previous Experience at Hendrick Automotive Group
Before joining Brivo, Craig worked at Hendrick Automotive Group as a Business Development Specialist from 2016 to 2018. His role was based in Norcross, Georgia, where he focused on enhancing business operations and customer relations. This experience contributed to his skills in customer engagement and business development.
Professional Background at Concentrix
Craig's professional journey includes significant experience at Concentrix, where he served as a Team Lead from 2014 to 2016 in Norcross, Georgia. He began his career there as a Customer Support Representative in 2014. His time at Concentrix involved managing customer interactions and leading a team, which helped him develop strong leadership and communication skills.
Education and Academic Achievements
Craig studied at Southern New Hampshire University, where he earned an Associate of Arts (AA) degree in Liberal Arts and Sciences/Liberal Studies from 2018 to 2019. Prior to that, he completed his high school education at Towers High School, graduating with a Diploma with Honors and Distinction from 2005 to 2009. His educational background has provided him with a strong foundation for his career in customer support and technical roles.
Entrepreneurial Venture with Logic Wizards
In addition to his role at Brivo, Craig is a co-founder of Logic Wizards, a position he has held since 2019 in Albemarle, North Carolina. This entrepreneurial venture showcases his initiative and ability to manage business operations, further diversifying his professional experience beyond traditional employment.