Joel Suarez
About Joel Suarez
Joel Suarez is a Customer Success Manager at Brivo, where he manages a portfolio of over 20 accounts and oversees client onboarding. He has a background in customer success and technical project management, with previous roles at MicroStrategy, SmartRent, Best Buy, and T-Mobile.
Current Role at Brivo
Joel Suarez serves as a Customer Success Manager at Brivo, a position he has held since 2023 in Miami, Florida. In this role, he manages a portfolio of over 20 accounts, acting as the main point of contact for clients throughout the contract lifecycle. His responsibilities include ensuring client satisfaction and facilitating effective communication between clients and the company.
Previous Experience at MicroStrategy
Before joining Brivo, Joel worked at MicroStrategy as a Cloud Customer Success Associate from 2018 to 2021 in McLean, Virginia. In this role, he focused on customer success initiatives, contributing to the overall satisfaction of cloud customers. His experience at MicroStrategy provided him with valuable insights into cloud technologies and customer relationship management.
Background in Customer Service and Sales
Joel has a diverse background in customer service and sales. He worked at Best Buy as a Magnolia Home Theater Specialist from 2005 to 2007 in Leesburg, Virginia, and at T-Mobile as a Sales Associate from 2007 to 2010 in Sterling, Virginia. These roles helped him develop strong communication skills and a customer-centric approach.
Experience in Program Implementation at SmartRent
From 2021 to 2023, Joel served as a Program Implementation Manager at SmartRent. In this capacity, he was responsible for the technical project management of client onboarding, which included training clients on hardware and software. He also handled high-level troubleshooting and escalation of support tickets, ensuring that client issues were addressed promptly.
Education and Expertise
Joel studied Business Management at George Mason University, where he earned a Bachelor of Science (B.S.) degree. His educational background provides him with a solid foundation in business principles, which he applies in his current and previous roles in customer success and project management.