Rodolfo Beltran
About Rodolfo Beltran
Rodolfo Beltran serves as the Senior Customer Success Manager at Brivo, where he applies his expertise in strategic planning and bilingual communication to enhance customer success strategies. With a diverse background in customer success management and project management across various industries, he has a proven track record of improving business efficiencies.
Work at Brivo
Rodolfo Beltran currently serves as a Senior Customer Success Manager at Brivo, a position he has held since 2022. In this role, he focuses on enhancing customer success strategies and improving business efficiencies. His expertise in strategic planning and project management contributes to the overall effectiveness of customer engagement initiatives at Brivo.
Previous Experience in Customer Success
Before joining Brivo, Rodolfo Beltran worked as a Senior Manager of Customer Success at Network for Good from 2019 to 2022. His experience in this role involved developing strategies to improve customer satisfaction and success. Additionally, he held a managerial position at the Maryland Automobile Insurance Fund from 2014 to 2017, where he oversaw customer service and underwriting operations.
Education and Expertise
Rodolfo Beltran holds a Bachelor of Science degree in Communication and Media Studies from the University of Utah, where he studied from 1996 to 2001. He also earned a Bachelor of Science degree in Journalism from Universidad Católica Boliviana from 1987 to 1991. His educational background supports his expertise in bilingual communication, which plays a crucial role in enhancing customer success strategies for diverse client bases.
Background in Telecommunications and Finance
Rodolfo Beltran has extensive experience in the telecommunications and finance sectors. He worked at Verizon Wireless as an Associate Director from 2001 to 2009, and at AT&T as a Quality Assurance Manager from 1996 to 2001. In the finance industry, he served as a Loan Administration Manager at Wells Fargo from 2009 to 2014. His diverse background contributes to his comprehensive understanding of customer needs across various industries.
Proven Track Record in Customer Success
Rodolfo Beltran has a proven track record of streamlining procedures to enhance performance and efficiency in customer success roles. His ability to implement effective strategies has led to improved business outcomes and customer satisfaction throughout his career.