Scott Jensen, Mcp
About Scott Jensen, Mcp
Scott Jensen is a Technical Support Engineer at Brivo, where he has worked remotely since 2021. He has over 17 years of experience in IT, previously serving as a Systems Engineer at Fox Valley Technical College and an IT Service Delivery Engineer at U.S. Bank.
Work at Brivo
Scott Jensen has been employed at Brivo as a Technical Support Engineer since 2021. He works remotely from Bethesda, Maryland. In this role, he provides technical support and assistance, leveraging his extensive experience in IT service delivery. His responsibilities include addressing customer inquiries and resolving technical issues related to Brivo's products and services.
Previous Experience at Fox Valley Technical College
Before joining Brivo, Scott Jensen worked at Fox Valley Technical College as a Systems Engineer and Windows Infrastructure Engineer from 1999 to 2016. During his 17 years in this position, he was responsible for the security and maintenance of network, server, telecom, and UPS equipment rooms. His role involved ensuring the reliability and efficiency of the college's IT infrastructure.
Experience at U.S. Bank
Scott Jensen served as an IT Service Delivery Engineer and IT Generalist at U.S. Bank from 2019 to 2020. In this remote role, he contributed to IT service management and support, enhancing the bank's operational efficiency. His work involved managing IT services and ensuring effective delivery to meet organizational needs.
Education and Expertise
Scott Jensen holds a Bachelor of Science (BS) degree in Information Technology from Liberty University. He also earned an Associate of Arts and Science (AAS) degree in Business Technologies from the University of Wisconsin Colleges. His educational background provides a strong foundation for his technical expertise in IT support and infrastructure management.
Technical Skills and Experience
Scott Jensen has developed extensive experience with ServiceNow cloud software, focusing on incident, task, and change management. He has a proven track record of exceeding service level agreements (SLAs) in his roles. Additionally, he has participated in analyzing, testing, and installing new software releases and application system upgrades, further enhancing his technical skill set.