Mike Provencher
About Mike Provencher
Mike Provencher serves as the Manager of Customer Success at Brizo FoodMetrics, where he has worked since 2021. He has a diverse background in sales, customer success, and sports management, with previous roles in various organizations including Ski Butlers and the American Association of Professional Baseball.
Work at Brizo FoodMetrics
Mike Provencher has been serving as the Manager of Customer Success at Brizo FoodMetrics since 2021. In this role, he has focused on enhancing customer satisfaction and retention. He has utilized web analytics to deliver actionable insights specifically tailored for foodservice companies. His responsibilities include analyzing the web footprint of restaurants to improve resource allocation, thereby supporting the operational needs of clients in the foodservice industry.
Education and Expertise
Mike Provencher earned a Bachelor of Science (B.S.) degree in Sports Management from Colorado Mesa University, where he studied from 2005 to 2009. His educational background laid the foundation for his career in customer success and sales. Provencher possesses strong expertise in sales strategies and customer relationship management, which he has effectively applied throughout his professional journey.
Background in Sales and Customer Success
Mike Provencher has a diverse professional background that includes significant experience in sales and customer success. Prior to his current role, he worked as a Regional Sales Manager at Ragni Lighting from 2017 to 2021. His transition from sales management to customer success management reflects his ability to leverage his sales experience to enhance customer engagement and satisfaction.
Previous Professional Experience
Before joining Brizo FoodMetrics, Mike Provencher held various positions that contributed to his professional development. He worked as a Ski Technician at Ski Butlers for four months in 2011, and as a Professional Athlete with the American Association of Professional Baseball from 2009 to 2014. Additionally, he served as an Account Representative at Ripken Baseball and held operations roles at Pinnacle Architectural Lighting. His experience as a Trainer/Coach with Les Capitales de Québec further enriched his skill set.