Jason Cerrato
About Jason Cerrato
Jason Cerrato serves as the Associate Director of Customer Success at the Broad Institute of MIT and Harvard, a position he has held since 2023. He has a diverse background in product support and IT roles, primarily within the Broad Institute, where he has worked in various capacities since 2018.
Current Role at Broad Institute
Jason Cerrato serves as the Associate Director of Customer Success at the Broad Institute of MIT and Harvard. He has held this position since 2023. In this role, he is responsible for overseeing customer success initiatives, ensuring that clients receive effective support and resources. His experience in product support and management contributes to his effectiveness in this position.
Previous Positions at Broad Institute
Before becoming Associate Director, Jason Cerrato held multiple roles at the Broad Institute. He worked as a Senior Product Support Specialist for six months in 2021 and as Manager of Product and Bioinformatics Support from 2022 to 2023 for 11 months. Additionally, he served as Agile Delivery Lead for six months in 2019 and as Supervisor of Frontline Support from 2021 to 2022. His diverse roles demonstrate his extensive experience in customer and product support.
Education and Academic Background
Jason Cerrato earned a Bachelor’s Degree in Rhetoric and Composition/Writing Studies from The University of Texas at Austin. His studies spanned from 2010 to 2017, providing him with a solid foundation in communication and writing, which are essential skills in his professional roles.
Early Career Experience
Jason Cerrato began his career with various positions in customer service and technical support. He worked as a Cashier at Panera Bread and West Campus Books in 2012. He also gained technical experience as a Desktop Support Specialist at The University of Texas at Austin from 2016 to 2017 and as an IT Technician at Strategy Analytics from 2017 to 2018. These early roles contributed to his customer service and technical support skills.