Jonathan Phanord
About Jonathan Phanord
Jonathan Phanord is an Associate Network Engineer at the Broad Institute of MIT and Harvard, where he has worked since 2021. He has a background in various IT roles, including desktop support and pharmacy technician positions, and holds a degree in Electrical and Electronics Engineering from UMass Boston.
Current Role at Broad Institute
Jonathan Phanord serves as an Associate Network Engineer at the Broad Institute of MIT and Harvard since 2021. In this role, he is responsible for configuring access switches, firewalls, and various network devices and software as part of network modifications and additions. He maintains and updates comprehensive documentation of network components, layout, and projects. Jonathan also utilizes both existing and new monitoring tools to oversee infrastructure resources, ensuring efficient operation and identifying potential issues.
Previous Experience at Broad Institute
Before his current position, Jonathan worked at the Broad Institute as a Desktop Support Specialist from 2019 to 2021. He also held the role of Desktop Support Technician Intern for six months in 2019. During his time at the Broad Institute, he contributed to various IT support initiatives, enhancing the operational efficiency of the organization's technology infrastructure.
Experience in Pharmacy and Security
Jonathan has prior experience in the healthcare sector, having worked as a Pharmacy Technician at CVS Health from 2017 to 2018 and at CVS Pharmacy from 2018 to 2019. He also worked as a Security Officer at Allied Universal for three months in 2018. These roles provided him with a diverse skill set and experience in customer service and operational support.
Educational Background
Jonathan studied Electrical and Electronics Engineering at UMass Boston from 2017 to 2021. He also attended Year Up, where he studied Information Technology and earned a Certificate in Informational Technology from 2018 to 2019. Additionally, he briefly studied at Massachusetts Bay Community College and the University of Massachusetts Dartmouth in 2015, focusing on engineering disciplines.
Technical Skills and Responsibilities
In his current role, Jonathan actively participates in the planning and monitoring of data centers and facilities to ensure efficient use and accurate tracking of network infrastructure. He diagnoses infrastructure failures and resolves problems escalated from other IT department members. His technical expertise includes configuring network devices and maintaining documentation, which supports the overall functionality of the organization's network systems.