Taliah Moore
About Taliah Moore
Taliah Moore is a Senior Lead Customer Support and Success Specialist at the Broad Institute of MIT and Harvard, where she has worked since 2023. She has over five years of experience in quality assurance and customer support, previously holding roles at Dane Street.
Current Role at Broad Institute
Taliah Moore serves as a Senior Lead Customer Support and Success Specialist at the Broad Institute of MIT and Harvard. She has held this position since 2023, contributing to the organization's customer support strategies and enhancing user experience. In addition to her current role, she has also been a Product Support Specialist at the Broad Institute since 2020, where she has focused on providing technical assistance and support for various products.
Previous Experience at Dane Street
Prior to her current roles, Taliah Moore worked at Dane Street from 2015 to 2020. During her five years there, she held positions as both a Quality Assurance Supervisor and a Quality Assurance Specialist in Boston, Massachusetts. In these roles, she developed expertise in quality assurance processes within the insurance industry, ensuring compliance and operational efficiency.
Education and Training
Taliah Moore studied at UMass Boston, where she gained foundational knowledge and skills relevant to her career in customer support and quality assurance. Her educational background has contributed to her ability to train and develop customer service teams effectively.
Skills and Expertise
Taliah Moore possesses advanced skills in Microsoft Excel and Microsoft Office applications, which enhance her productivity and efficiency in her roles. She has a strong background in training and developing customer service teams, focusing on improving service delivery and customer satisfaction.