Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is a Principal Technical Support Engineer at Symantec and a Strategic Support Engineer at Broadcom Inc., with extensive experience in technical roles across various companies.
Principal Technical Support Engineer at Symantec
Gaurav Sharma is currently serving as a Principal Technical Support Engineer at Symantec. He has been with Symantec since 2018, based in Pune, Maharashtra, India. In this role, he focuses on providing advanced technical support, troubleshooting complex issues, and ensuring customer satisfaction through effective problem-solving.
Strategic Support Engineer at Broadcom Inc.
Gaurav Sharma holds the position of Strategic Support Engineer at Broadcom Inc. since 2016. Operating from Pune Area, India, he is responsible for handling strategic support initiatives, working on high-priority and complex cases, and liaising with key stakeholders to address technical challenges.
Technical Architect at Xchanging Technology Services Limited
Gaurav Sharma worked as a Technical Architect at Xchanging Technology Services Limited from 2015 to 2016. Based in Gurgaon, Haryana, India, he was tasked with designing and implementing IT architecture solutions, and providing technical leadership on various projects.
Technical Support Engineer at Symantec
From 2012 to 2015, Gaurav Sharma was employed at Symantec as a Technical Support Engineer in Pune, India. During his tenure, he specialized in providing technical assistance, solving product-related issues, and supporting Symantec's user base with high-quality service.
Educational Background
Gaurav Sharma holds a Master of Science in Information Technology, which he earned from Sikkim Manipal University - Distance Education, between 2017 and 2020. Additionally, he obtained a Bachelor of Arts (B.A.) from Delhi University, where he studied from 2002 to 2006. His foundational education was completed at Maharishi Dayanand Sr. Secondary School from 1994 to 2002.