Andrea Ferreira
About Andrea Ferreira
Andrea Ferreira is an IT Support Specialist who provides software training and support for antivirus and security software. She holds a Bachelor's degree in Multimedia Communications from Framingham State University and is proficient in various IT support areas, including malware remediation and remote support.
Work at Broadleaf Group
As an IT Support Specialist, Andrea Ferreira provides software training and support specifically focused on antivirus and security software for clients. This role involves assisting users in understanding and effectively utilizing security tools to protect their systems.
Education and Expertise
Andrea Ferreira studied at Framingham State University from 1996 to 2000, where she earned a Bachelor's degree in Multimedia and Communications. This educational background contributes to her expertise in IT support and software training.
Technical Skills and Proficiencies
Andrea is experienced in using Autotask ticketing software for managing support calls, including triaging and documenting issues. She holds a CompTIA A+ 902 Certification, which signifies her proficiency in IT support and troubleshooting. Her technical skills include resolving DHCP/IP connection problems and troubleshooting various operating system and browser-related issues.
Remote Support and Tools
Andrea Ferreira has extensive experience in providing remote support through applications such as Citrix GoToAssist and TeamViewer. She is also skilled in cloud backup solutions, utilizing OneDrive and Google Drive to ensure data security and accessibility.
Malware and Virus Remediation
Andrea specializes in malware and virus remediation, ensuring that systems operate securely and efficiently. Her strong background in Microsoft Office products, including the 2016 version and Office 365 applications, further enhances her ability to support clients effectively.