Tracey Naleway
About Tracey Naleway
Tracey Naleway is a Service Desk Manager with extensive experience in IT asset management and process improvement. She has held various roles in educational institutions and technology companies, demonstrating expertise in project management and staff training.
Work at Broadstep Behavioral Health
Tracey Naleway serves as the Service Desk Manager at Broadstep Behavioral Health since 2021. In this role, she is responsible for overseeing the service desk operations, ensuring efficient support for users, and managing service requests. Her position involves coordinating with various teams to improve service delivery and enhance user experience.
Previous Experience at McHenry County College
Tracey Naleway has extensive experience at McHenry County College, where she held multiple positions from 1995 to 2012. She worked as a Computer Lab Assistant, Computer Support Technician, Desktop Specialist, Project Coordinator, and Adjunct Faculty. Her roles included providing technical support, managing projects, and instructing students in computer information systems.
Experience at Dude Solutions
Naleway worked at Dude Solutions in various capacities from 2013 to 2018. She started as an Operations Analyst, then progressed to Lead Product Operations Analyst, and finally served as Program Manager. In these roles, she focused on process improvement and IT asset management, contributing to operational efficiency and product development.
Education and Expertise
Tracey Naleway studied at McHenry County College, where she earned an Associate of Arts and Sciences (A.A.S.) degree in Computer Information Systems. She has developed expertise in IT asset management, including hardware and software lifecycle management, procurement, and licensing. Additionally, she is proficient in training and mentoring staff, project management, and communicating technical concepts to non-technical stakeholders.
Background in IT and Project Management
Naleway has a solid background in IT and project management, having worked in various educational institutions and organizations. Her experience includes roles such as IT Regional Coordinator at Wake Technical Community College and Provisioning and Deployment Manager. She is skilled in building relationships and has experience with software development lifecycle methodologies, including Agile and waterfall.