Angela Castro
About Angela Castro
Angela Castro is a Junior Desktop Support Specialist with a diploma in Information Technology Support Services from Conestoga College. She has experience in computer hardware and software support, as well as proficiency in Microsoft Office products, and is fluent in both English and Spanish.
Work at Brock Solutions
Angela Castro has been employed at Brock Solutions as a Junior Desktop Support Specialist since 2020. In this role, she provides technical support and assistance to users, focusing on troubleshooting and resolving desktop-related issues. Her responsibilities include maintaining computer systems and ensuring that software applications function correctly. Angela's experience in this position has allowed her to deepen her knowledge of IT support and enhance her problem-solving skills.
Previous Experience at Marks Supply Inc.
Before joining Brock Solutions, Angela Castro worked at Marks Supply Inc. as a PC Support specialist for a brief period in 2019. During her three-month tenure in the Kitchener, Canada Area, she gained practical experience in providing technical support and learned to address various computer-related issues. This role contributed to her foundational understanding of IT support and customer service.
Education and Expertise
Angela Castro studied at Conestoga College, where she pursued a Diploma in Information Technology Support Services from 2017 to 2019. Her educational program equipped her with essential skills in computer hardware and software, including the installation and upgrading of Windows Operating Systems. Additionally, she developed basic programming skills in languages such as C#, CSS, and HTML, and gained experience in installing anti-virus protection.
Language Proficiency
Angela Castro is fluent in both English and Spanish. She graduated from a bilingual school in Honduras, which facilitated her language skills. This proficiency enables her to communicate effectively with a diverse range of clients and colleagues, enhancing her ability to provide support in a multicultural environment.
Background and Relocation to Canada
Born and raised in Honduras, Angela Castro relocated to Canada in 2017. This move marked a significant transition in her life, allowing her to pursue educational and professional opportunities in the field of information technology. Her background and experiences have shaped her approach to IT support and customer service.