Douglas Hobden
About Douglas Hobden
Douglas Hobden is a Customer Service Manager at Brock Solutions, with a background in customer support and technical roles spanning over two decades. He has held various positions at companies such as Certicom Corp., West Corporation, and Genesys Conferencing, and holds a Bachelor of Mathematics from the University of Waterloo.
Work at Brock Solutions
Douglas Hobden has been serving as the Customer Service Manager at Brock Solutions since 2019. In this role, he is responsible for overseeing customer service operations and ensuring client satisfaction. His experience in customer support and management contributes to the effectiveness of the team in addressing client needs and enhancing service delivery.
Previous Experience at Certicom Corp.
Douglas Hobden held multiple positions at Certicom Corp. from 1996 to 2006. He started as Manager of Customer Support from 1996 to 2001, where he managed customer service operations. He then advanced to Director of Customer Support from 2001 to 2006, overseeing the support team. Additionally, he worked as a Product Manager for Cryptographic & Protocol Toolkits for 11 months in 2001, contributing to product development and support strategies.
Career at West Corporation
From 2007 to 2018, Douglas Hobden worked at West Corporation as a Technical Escalation Analyst. During his 11 years in this role, he focused on resolving complex technical issues and providing support for escalated customer inquiries. His expertise in technical support helped improve service efficiency and customer satisfaction.
Educational Background at University of Waterloo
Douglas Hobden earned a Bachelor of Mathematics with Honours Co-op in Combinatorics and Optimization, along with a Minor in Computer Science, from the University of Waterloo. His studies, completed from 1985 to 1990, provided a strong foundation in mathematical principles and computational techniques, which have been beneficial throughout his career.
Experience at NCR Corp and Genesys Conferencing
Douglas Hobden began his career as a Programmer at NCR Corp from 1990 to 1994. He later transitioned to Genesys Conferencing, where he served as Director of Global Tier 2 Support for one year in 2006 to 2007. These roles contributed to his extensive experience in technical support and customer service management.