Joey Thompson, BSc
About Joey Thompson, BSc
Joey Thompson is a Smart Suite Service and Customer Success Manager at Brock Solutions, where he has worked since 2018. He has a background in IT support and holds a Bachelor of Science degree from the University of Waterloo.
Current Role at Brock Solutions
Joey Thompson serves as the Smart Suite Service and Customer Success Manager at Brock Solutions since 2018. In this role, he focuses on enhancing customer satisfaction and retention through innovative service strategies. His responsibilities include managing and optimizing SmartSuite services to ensure improved customer success. His experience in this position reflects his commitment to delivering effective solutions that meet client needs.
Previous Experience in IT Support
Joey Thompson has a robust background in IT support, having worked in various roles that have contributed to his expertise. He served as a Helpdesk Technician at Agricorp from 2009 to 2010 and as a Manufacturing IT Software Support Specialist at BlackBerry from 2010 to 2013. Additionally, he worked as a Software Support Specialist - Transportation and Logistics at Brock Solutions from 2013 to 2018. His roles have involved managing computers, databases, and networks, which have equipped him with the necessary skills for his current position.
Education and Certifications
Joey Thompson studied at the University of Waterloo, where he earned a Bachelor of Science (BSc) degree in Physics and Chemistry from 2001 to 2007. He also attended TriOS College, where he studied Computer Technology/Computer Systems Technology and achieved the CompTIA A+ Computer Technician Certificate in 2000. This educational background provides a strong foundation for his career in technology and customer success management.
Career Timeline
Joey Thompson's career spans several key roles in the technology sector. He began as a Helpdesk Technician at Agricorp from 2009 to 2010, followed by a position as a Data Specialist at BlackBerry from 2008 to 2009. He then worked as a Manufacturing IT Software Support Specialist at BlackBerry from 2010 to 2013. After that, he joined Brock Solutions as a Software Support Specialist - Transportation and Logistics from 2013 to 2018 before advancing to his current role in customer success management.