Rachel Lay
About Rachel Lay
Rachel Lay is a Technical Support and Customer Success Manager at Brock Solutions, where she has worked since 2019. She has a background in software implementation and project management, and is currently pursuing a Bachelor of Engineering in Mechatronics at McMaster University.
Current Role at Brock Solutions
Rachel Lay serves as the Technical Support and Customer Success Manager at Brock Solutions. She has held this position since 2019, contributing to the company's commitment to customer satisfaction and effective technical support. In this role, she focuses on ensuring that clients receive optimal service and support for their software solutions.
Previous Experience at Brock Solutions
Prior to her current role, Rachel Lay worked at Brock Solutions in various capacities. She began her tenure as a Software Implementation Engineer from 2013 to 2015, where she was involved in the deployment of software solutions. Following this, she served as a Project Manager from 2015 to 2019, overseeing project execution and team coordination in Kitchener, Ontario, Canada.
Education and Expertise
Rachel Lay is pursuing a Bachelor of Engineering in Mechatronics at McMaster University, a program she has been engaged in since 2013. This educational background provides her with a solid foundation in engineering principles, which supports her technical roles in the industry.
Background
Rachel Lay has a professional background that includes significant experience in technical support, project management, and software implementation. Her career at Brock Solutions spans over a decade, during which she has developed expertise in customer success and technical support.