Milecynth Ambas
About Milecynth Ambas
Milecynth Ambas is a Service Desk Specialist/IT Support Analyst at Brookfield Asset Management in Toronto, Canada.
Current Position at Brookfield Asset Management
Milecynth Ambas works as a Service Desk Specialist/IT Support Analyst at Brookfield Asset Management in the Toronto, Canada area. In this role, she is responsible for monitoring and ensuring the execution of both onboarding and offboarding service requests. She utilizes a Ticketing system and User Roles Matrix to determine appropriate levels of access and equipment requirements for new hires. Additionally, she proactively escalates tickets to meet Service Level Agreements (SLAs) and provides timely updates to requesters on the status of provisioning new users with access rights, applications, and equipment. Milecynth manages the completion of service requests by coordinating with the Technical Support Group (TSG) and other teams to meet SLA timelines.
Previous Experience at CompuCom
Milecynth Ambas served as a Service Desk Analyst/Queue Manager at CompuCom from 2017 to 2018 in the Toronto, Canada area. During her time at CompuCom, she was instrumental in managing service desk operations, ensuring efficient resolution of tickets, and maintaining high service standards. Her responsibilities included overseeing the queue management process and ensuring that service levels were consistently met.
Background in IT at CIBC
From 2015 to 2017, Milecynth Ambas worked at CIBC as a Senior Service Desk Specialist - LAN Administration in the Toronto, Canada area. In this role, she specialized in LAN administration and was responsible for providing technical support and service management across the network. Her tenure at CIBC involved handling service requests and issues related to LAN, ensuring the stability and efficiency of network services.
Early Career and Technical Support Roles
Milecynth Ambas held multiple technical support positions early in her career. In 2015, she worked briefly at IBM for 5 months in the Toronto, Canada area, providing technical support services. That same year, she served as a Venue Specialist Technology for the Toronto 2015 Pan/Parapan American Games Organizing Committee at the PAC-CIBC Aquatic Centre. Prior to these roles, she worked at Centennial College, helping maintain computer laboratories as part of the ICET co-op program.
Educational Background in Computer Networking and Engineering
Milecynth Ambas studied at Centennial College from 2013 to 2015, achieving a Computer System Technician - Networking degree. She also holds a Bachelor's Degree in Computer Engineering from the University of the East, where she studied from 1998 to 2003. Her educational background laid the foundation for her career in IT and technical support, providing her with essential knowledge and skills in computer systems and networking.